INFORMATION ABOUT THE SELLER
TITLE : Amuseme Inc.
TAX NO : EIN Number / 87-3393413
E-MAIL : [email protected]
ADDRESS : 12121 Wilshire Blvd. Suite 810, Los Angeles, United States
On one side Amuseme Inc. residing at "12121 Wilshire Blvd. Suite 810, Los Angeles, United States" (Hereafter referred to as "Wugo") and on the other side, the Consumer (referred to as the "Customer") who purchases event tickets from the Wugo application, have concluded this agreement under the following conditions.
The subject of this agreement is the ticketing service via the Wugo application on behalf of the “organizer, event venue, club or theaters” (Hereinafter each referred to as the “Event Organizer”) organizing the event for which the event ticket is purchased; It is to determine the mutual rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection and the Regulation on Distance Contracts.
The Customer acknowledges and declares by this Agreement that he has read the texts titled "Terms of Use" and "Privacy Policy" on the wugo.app website and has complete information about these information and privacy articles.
4.1. The Customer will be able to see the price of the event ticket through the Wugo application upon his selection.
4.2. Event tickets can only be purchased via the Wugo mobile application with a bank card or credit card. When the Customer purchases a ticket through the application, credit card or bank card options will be presented to him for payment. The Customer will complete his transaction by choosing the credit card or bank card option that suits him.
4.3. All taxes and duties are included in the ticket prices; the service fee for the sale of the ticket from the mobile application is included in the ticket price.
4.4. Event tickets that are not used on time and on the day are invalid and it is not possible to refund the sales price and/or change it.
4.5. The Event Organizer determines the maximum number of tickets per person for the events. Ticket purchases can be limited per person and/or credit card for some events, and per household for others. In the event that it is determined that this rule is violated in any way, Wugo reserves the right to unilaterally cancel tickets purchased above the specified quantity limit, without prior notification. Wugo is preventing possible malicious ticket sales with this practice. The Customer cannot sell the tickets he has purchased through the black market in violation of the law.
4.6. Wugo, along with all of Wugo's partners, employees or content providers, cannot be held liable for any damages that may arise from any errors, defects and negligence that may occur in Wugo, regardless of the reason and duration, or from the lack of information and delay. Wugo, along with all of Wugo's partners, employees or content providers, do not accept liability for compensation, penalties and other receivables that the Customer and third parties will claim under any name.
4.7. The obligation to check and maintain the purchased event tickets belongs to the Customer. The Customer will be responsible for damages arising from the non-fulfillment of this obligation. It should not be forgotten that tickets may become unusable due to damage from direct sunlight or heat. Wugo is not responsible in any way for tickets that are lost, stolen, or damaged in any way.
4.8. The Event Organizer can cancel or change the dates of the events for various reasons. The organizer determines and announces the procedure to be applied in this case. Wugo is not responsible for the cancellation of the event and/or the change of the event date, the Organizer is responsible. The responsibility of being informed about the announcements made on whether the relevant event is canceled and the new date and time of a postponed event is yours. Compliance with the last refund request dates and other instructions set by the organizer is your responsibility. Ticket and/or fee refunds cannot be made outside the refund dates set by the organizer. Wugo does not take any responsibility in this context. For canceled and postponed events, the ticket amount is only refunded to the credit or bank card used in the purchase transaction. The refund period may vary depending on the bank to which the used credit or bank card is linked.
4.9. Tickets and/or ticket purchase conditions are regulated according to the rules of the relevant venue and Event Organizer. If you violate any of these rules and regulations or cause damage or discomfort, or exhibit behavior that is illegal and/or can be criminal, the Event Organizer has the right to take you out of the venue or not to allow you into the venue.
4.10. Entry and exit to the event venue is made according to the rules and regulations set by the Event Organizer. If you are late to the event, you may enter only according to the rules and regulations set by the Event Organizer. The ticket of a ticket holder who arrives after the event starts is not made available for another date, cannot be exchanged with another event, and no refund is given. Wugo cannot guarantee or take responsibility for admitting latecomers.
4.11. Tickets purchased for a specific date and event are valid only for that event and date. If the ticket holder cannot attend, your ticket cannot be made available for another date, cannot be exchanged with another event, and no refund is given.
4.12. The use of cameras, mobile phones or recording equipment is subject to the rules and regulations set by the Event Organizer. Therefore, it may be forbidden to bring cameras or other recording equipment, laser pens, and mobile phones into the event venue.
4.13. Wugo, the Event Organizer, and the event venue assume no responsibility for the personal belongings of customers.
4.14. The Event Organizer may prohibit the bringing of food and drinks from outside into the venue.
4.15. The ticket holder only has rights over the one place specified on the ticket, and the event venue or the Event Organizer reserves the right to give the ticket holder a different place than the one specified on the ticket. Only the Organizer is responsible for this situation, Wugo is not responsible.
4.16. Wugo is not under any obligation, commitment, and responsibility in relation to tickets/ticket sales and/or events other than the price written on the ticket. You are deemed to have accepted, declared, and committed in advance that Wugo's responsibility is limited with this article and under no circumstances will you hold Wugo responsible outside the responsibility limit in this article.
As a rule, all ticket sales are final and have been made through the Wugo application. According to article 15 (g) of the Distance Contracts Regulation, you do not have the right to withdraw from the tickets you purchased from Wugo. If the sold tickets are lost, stolen, damaged, or destroyed in any way, the ticket will not be replaced/printed again or no refund will be made.
Except in the event of cancellation, tickets sold through Wugo will not be canceled, changed, or refunded in any way after the sales transaction. However, if it is not possible for the ticket holder to attend the event whose date has been changed, a refund can be made to the ticket holders. Refund amounts are limited to the fee written on the purchased ticket, and it is not possible to claim any other additional fee.
However, in the event of cancellation or postponement of the event, the Event Organizer may impose some restrictions on the refund conditions and has the right to make changes to the program. It is your responsibility to comply with the final refund request dates and other instructions set by the organizer in terms of refunds. No ticket and/or fee refund can be made outside the refund dates set by the Organizer.
Wugo assumes no responsibility in this regard. In order to be able to refund the ticket amount in canceled and postponed events, you must submit your request to Wugo in writing or by notifying the specified contact form or email address of the Wugo application.
6.1. Information about ticket sales will be kept on record by Wugo and will be presented to the relevant institutions and organizations in case of any dispute.
6.2. Wugo is not responsible for price and content errors resulting from technical and system errors that may occur in its application.
6.3. The customer agrees, declares, and commits that he/she will act in accordance with this Agreement and all terms in the application during the use of the application, and that all legal, penal, and financial responsibilities that may arise due to the use contrary to these notifications and laws belong to him/her.
In disputes arising from the implementation of this agreement, the Consumer Arbitration Committee in the place where the Customer purchased the service or where his/her residence is located is authorized within the monetary limits determined by the Ministry.
Upon acceptance and approval of this agreement and the realization of the payment for the order given through the Wugo mobile application, the Customer is considered to have accepted all the terms of this agreement and this agreement will come into effect. The customer accepts, declares, and commits that he/she has accurate and complete information about the characteristics of the service subject to the contract, the sales price, the payment method, the right to withdraw from the contract, and all rights and obligations brought by the contract, and that he/she has no objections.
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